Shipping policy

1. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Time

  • We partner with trusted courier services to ensure safe and timely delivery.
  • Estimated delivery times:
    • Metro Cities: 3–5 business days
    • Non-Metro Cities: 5–7 business days
    • Remote Areas: 7–10 business days

(Delivery timelines may vary depending on supplier location and courier availability.)

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS/WhatsApp.
  • You can track your order directly on the courier partner’s website.

5. Delays & Exceptions

  • Delivery delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues.
  • Graggo is not liable for delays beyond our control, but we will assist you in tracking and resolving issues promptly.

7. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos.
  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue or issue a replacement/refund.

8. Contact Us

For any shipping-related queries, reach us at:

“Please note: Orders may be shipped directly from our suppliers. This means items in your order may arrive separately and at different times.”