Refund policy

Return Policy

Standard Returns

You have 7 days after receiving your item to request a return.
To be eligible, items must be:
- In the same condition you received them
- Unworn or unused, with tags attached
- In the original packaging
Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

Once your return request is approved, we’ll provide the supplier’s return address and instructions.
Please do not send items back without confirmation — they will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us on contact@graggo.com immediately so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

We cannot accept returns for:

Perishable goods (food, flowers, plants)
Custom products (special orders, personalized items)
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

If you’re unsure about your item, please reach out before purchasing.

Exchanges

The fastest way to get what you want is to return your item and place a new order once the return is accepted.

Refunds

We’ll notify you once we’ve received and inspected your return.
If approved, refunds will be issued to your original payment method within 7 business days.
Please note: banks and credit card companies may take additional time to process.
If more than 15 business days have passed since your refund approval, contact us at contact@graggo.com.